Effective date: 2026-08-16 · Draft pending a final review by counsel before public launch.
Bloodlines & Banners ("the Game") is operated by Synprax Labs LLC. This policy explains how
refunds work depending on where you bought the Game.
If you bought the Game through a third-party storefront, **that storefront's own refund policy
governs your purchase**, and refund requests should go through that storefront first:
purchase and under 2 hours of playtime are approved automatically. Request a refund at
us at support@bloodlinesandbanners.com with your order details, and we'll honor the same
14-day / 2-hour window described below.
We cannot issue a refund for a storefront purchase directly — the storefront processed your
payment and must process the reversal.
If you purchased directly (e.g. via our website), you may request a refund within **14 days of
purchase, provided you have under 2 hours of played time** on the purchased content. Refunds
are issued to your original payment method. Contact support@bloodlinesandbanners.com with your
order confirmation to request one.
Depending on your region, you may have additional rights that this policy does not limit — for
example, EU/UK consumers generally have a statutory 14-day right to withdraw from a purchase of
digital content, subject to that right ending early if you expressly consented to immediate access
and acknowledged the loss of the withdrawal right at time of purchase (as most storefront and
direct checkouts require you to confirm). Nothing in this policy reduces rights the law grants you
in your region.
required by law.
Refund requests for direct purchases, or questions about this policy:
support@bloodlinesandbanners.com